Can I use the automatic 3-point belt?
The 3-point belt in our range is universal, which can be mounted in most vehicles, but when the belt is connected to a (side) airbag, it unfortunately cannot be placed. Then we must refer you to the dealer. The cassette of the belt must also be placed 90 ° (ie vertically), only when it is placed vertically will the belt disengage and unwind. The 3-point belt is suitable for mounting on the door jamb, as long as the cassette is mounted vertically (90 °).
If you wish to use the belt on the rear seat, it is therefore advisable to check whether the belt cassette is placed vertically or horizontally.
This automatic 3-point seat belt can be placed on the driver's side as well as on the passenger side.
The 3-point belt is available with receiver or without receiver. https://seatbeltspecialist.com/Webwinkel-Category-16662974/3-point-car-seatbelt.html The bundles for a belt with receiver can be found below on the same page.
I cannot unwind my seat belt
There is a roll-over protection on the 3-point belts. This means that it blocks when the car rolls over (or when the car is not standing upright) and that you are therefore held in your seat by the seat belt in the event of such an accident. A bullet weight in the retractor takes care of this.
- It is therefore important that you hold the reel exactly vertically (as it should be mounted in the car) because only then it unwinds.
Do you also assemble?
We only supply belts and parts for belts. Assembly is best arranged locally through your own car company or carried out yourself if you are handy with this.
How does this work?
If your original belt contains electronic connections for the Airbag, gas cartridge or belt tensioner, the belt replacement can be a solution for your belt if it has a fraying or damage to the belt belt.
You can order this service on our site, https://seatbeltspecialist.com/belt-replacement, you will receive a packing slip from us which you must enclose with your package. You will also receive a shipping label with which you can offer your package to PostNL free of charge.
As soon as the package has arrived at our repair department, we will replace the seat belt and offer it to PostNL the same working day. You will receive a message from us as soon as your package is on its way again, with a Track & Trace code so you can follow your package.
Average processing time of this service is 4-6 BUSINESS days.
When will I receive my shipping label?
You will always receive this on the same working day before 5 p.m. NOTE: Do not ship the package without our shipping label and packing slip.
Can I get a discount as a company?
Resellers can get a discount from us. Mail your complete company details (Chamber of Commerce number, Company name, Address, Telephone number, Mail address, IBAN and VAT number) at customerservice@seatbeltspecialist.com (or via the contact form on the website). We will then create a login for you with your discount linked to it. After logging in, your net prices will immediately be visible. As your expenditure increases per year, you will receive more discount with us.
Can I also make contact by phone?
That is also possible, via +31 (0)85-0601450. We are available by phone Tuesday to Friday from 3:00 pm to 5:00 pm. If you have a question outside of these times, please ask us by email or Whatsapp. See menu item "contact" for more information.
What is the delivery time?
We ship everything with PostNL. This means that delivery is usually within 1 day within the Netherlands. Abroad varies between 2-5 business days.
How many days can I return my products?
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. If you return part of the order, only the purchase amount of the returned products will be reimbursed and not the shipping costs.
My order is older than 14 days, can I still return my products?
Provided it is in new condition and unused, we are not difficult about this. In that case, send an email to customerservice@seatbeltspecialist.com with your order number and the reason for return. They will then assess whether a return form is still being created for you.
My product is broken. What can I do to get a new one?
That is annoying and we will of course solve it for you. For a defective product, you can contact customer service via email, telephone or Whatsapp. They will help you further.
Can I also exchange my product (s)?
Of course. You can indicate this when you register your return. You can also simply indicate that you want the purchase amount back and then you can place a new order for the other product at any time. The purchase amount will be refunded to your account as soon as possible (usually within 3-4 working days).
Is it free to return?
The costs for returning from your home address to us are for your own account. Unfortunately, we cannot offer free returns with our margins.
Where should I send my products?
After you have registered your return via the return / complaints menu, you will immediately receive a form to print with the correct address and return number.
How soon can I expect my purchase amount back?
After receipt and verification, we will then refund the order amount due within 14 days after receipt of your return. Usually this is already refunded within 3 to 4 working days.
What if I cannot resolve my complaint with you?
That seems unlikely to us, but when contact with our customer service does not lead to a solution, then it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being dealt with elsewhere, you are free to deposit your complaint via the European Union platform.